Shipping and returns

In-store pickup is free at both our Seville store (C/ Progreso, 39, 41013) and our Madrid store (C/ de Claudio Coello, 32, 28001). Free home delivery on orders over €100.

Online shipping covers the entire country and you can receive it at the delivery address you provide. Shipping also includes international shipments, including the United States and South America.

MORE INFORMATION BELOW

National Shipping

National
Pick up in store: Seville (C/ Progreso, 39, 41013) and Madrid (C/ de Claudio Coello, 32, 28001) Free 24h / 72h from when the order is completed
Shipping fee 5€ 2-5 business days from order completion | Free for orders over €100
Express shipping 10.97€ 1/2 business days

*Orders will be processed the same day if placed before 2:00 PM (Orders placed after that time will be shipped the next day). Orders will not be dispatched or delivered on Saturdays, Sundays, and holidays, nor will customer service be available.

*For shipments to the Peninsula, orders will be processed once payment has been confirmed and provided the selected item is available. Your order may be canceled if stock is insufficient.

*For shipments to the Balearic Islands, orders have a delivery time of up to 5 to 8 business days.

The Nook Store is not responsible for delays in delivery of orders due to causes beyond our control.



Exchanges and Returns

IMPORTANT: We do not handle returns via Instagram direct messages.

You have up to 15 calendar days from the date of purchase to complete the return form and exchange or return your order. If the 15 calendar days have passed since the items were delivered or shipped, the exchange or return will be canceled.

*Items whose labels have been tampered with or show signs of use cannot be returned.

How can I exchange my size?

To request your size change, click here .

Visit your nearest store with the items you want to exchange and show proof of purchase (email address if purchased online), or we can send them to your home.

If you want to exchange a product, please contact us through our WhatsApp: +34 669 97 55 91


Cancellations

Cancellations of current orders are not permitted.


Compliance with data protection.-

In accordance with the provisions of current regulations on the Protection of Personal Data, we inform you that the personal data you have provided us will be incorporated into a file whose controller is Redaron Home SL (The Nook Home) . (CIF: B01639525 and registered office at Calle Progreso, 39, 41013 Seville . This is for the purpose of processing your subscription request and periodically sending you information of interest, keeping you informed about our products and services through electronic commercial communications.

Legitimacy arises from the existence of a contractual relationship, legitimate interest, and consent, depending on each purpose and potential transfer. In accordance with the rights granted to you by current data protection regulations, you may exercise the rights of Access, Rectification, Portability, Restriction of processing, Deletion, or, where applicable, Objection, as explained in the additional information.

Additional information: You can consult additional and detailed information on Data Protection on our website https://www.thenookstore.com/privacy-policy/ . The use of your email address by our company is subject to the provisions of Law 34/2002, on Information Society Services and Electronic Commerce. If you receive communications for commercial, promotional, advertising, and marketing purposes from us and wish to stop receiving them, please notify us electronically at the following address: thenookstoresevilla@gmail.com