SHIPPING

In-store pickup is free, both at our Seville store (C/ Progreso, 39, 41013) and our Madrid store (C/ de Claudio Coello, 32, 28001).

Online shipments cover the entire national territory, and you can receive your purchase at the delivery address you provide. Additionally, we offer international shipping, including destinations such as the United States and South America.

Domestic Shipping

In-store pickup (Seville and Madrid): Free. | Delivery time: 24h - 72h (from order completion).

 

Standard Shipping: €5 | Delivery time: 2 - 5 business days (from order completion).

 

Important information about your domestic shipment:

 

Cut-off time: Orders will be processed on the same day if placed before 2:00 PM. Orders placed after this time will be shipped the next day.

 

Non-working days: On Saturdays, Sundays, and public holidays, there will be no order dispatch or delivery, and customer service will not be operational.

 

Peninsula: Orders will be prepared once payment is confirmed and provided the item is in stock. Your order may be canceled if there is insufficient stock.

 

Balearic Islands: Delivery time is 5 to 8 business days.

The Nook Store is not responsible for delays in order delivery due to causes beyond our company's control.

International Shipping

Portugal: €9

 

Rest of Europe: €20 (Subject to variations by weight*).

 

Americas: €50 (Subject to variations by weight*).

*Note: Depending on the weight of your order, the international shipping price may vary. Our customer service department will contact you if the rate needs to be adjusted.

Product Availability

All orders are subject to the availability of the selected products. If difficulties arise due to any stock error, we will contact you as soon as possible and try to get the item quickly.

If we are unable to obtain the selected item, we will refund the full amount.

Order Tracking

You will receive a tracking number so you can monitor the status of your order at all times. To find out where your package is, simply go to the tracking section of our website.

Details to consider for delivery

Excluded days: Saturdays, Sundays, and public holidays are excluded from delivery times. National, regional, and local holidays of our warehouse and logistics center location are always respected.

 

High demand periods: During sales seasons or special promotions, deliveries may experience delays, and the in-store pickup option may be temporarily disabled.

 

Unforeseen circumstances: Possible delivery delays may be due to force majeure circumstances or because the delivery area is in rural or remote areas.

 

Has your order still not arrived? Please contact us by writing to thenookstorehome@gmail.com or by calling +34 630 00 13 49

EXCHANGES AND RETURNS

IMPORTANT: We do not manage exchanges and returns via Instagram direct messages.

 

You have up to 14 calendar days from the receipt of the order or from when it arrives at the store to exchange an item or return your order. If the 14 calendar days for delivery or shipment of items are exceeded, the exchange or return will be canceled.

 

To make a return, you must contact the Customer Service team via Whatsapp ( +34 630 00 13 49) or via email (thenookstorehome@gmail.com).